System Computing Services (SCS) offers service and support for the student information system Oracle PeopleSoft Campus Solutions.

Scope

System Computing Services provides:

Database Administration

  • Installing and upgrading databases and middleware
  • Performance tuning and configurations
  • Database security design, administration, and application support

PeopleSoft Administration

  • Installing, configuring, patching, and upgrading software applications
  • Maintaining web, application and database servers
  • Monitoring PeopleSoft applications
  • Integration between Shared Instance PeopleSoft environments and other NSHE PeopleSoft environments

Security Administration

  • Application security design and administration
  • Audit capabilities within the database and application
  • Training and assistance for campus security coordinators

Application Development

  • Designing, developing, and maintaining modifications to software
  • Developing procedures and standards for coding, testing, and deploying objects in the Shared Instance
  • Technical representation for the Shared Instanced in NSHE PeopleSoft development activities
  • Support administration of statewide regulatory and policy requirements

Client Responsibilities

  • Provide subject matter expertise and first line support for campus users and students
  • Address all functional issues internally before contacting SCS
  • Aid in the development of campus specific reporting and interfaces
  • Develop and implement testing in support of upgrades, regulatory patching, and modifications
  • Provide Project Leads that speak for their respective Campus
  • Identify authorized individuals responsible for creating service requests