Scope
System Computing Services provides:
Database Administration
- Installing and upgrading databases and middleware
- Performance tuning and configurations
- Database security design, administration, and application support
PeopleSoft Administration
- Installing, configuring, patching, and upgrading software applications
- Maintaining web, application and database servers
- Monitoring PeopleSoft applications
- Integration between Shared Instance PeopleSoft environments and other NSHE PeopleSoft environments
Security Administration
- Application security design and administration
- Audit capabilities within the database and application
- Training and assistance for campus security coordinators
Application Development
- Designing, developing, and maintaining modifications to software
- Developing procedures and standards for coding, testing, and deploying objects in the Shared Instance
- Technical representation for the Shared Instanced in NSHE PeopleSoft development activities
- Support administration of statewide regulatory and policy requirements
Client Responsibilities
- Provide subject matter expertise and first line support for campus users and students
- Address all functional issues internally before contacting SCS
- Aid in the development of campus specific reporting and interfaces
- Develop and implement testing in support of upgrades, regulatory patching, and modifications
- Provide Project Leads that speak for their respective Campus
- Identify authorized individuals responsible for creating service requests
